Question 1

Does the rota stop a home overspending?

Accepted Answer

With Restrict By Budget enabled, a shift that would exceed the role's hours is refused. With it disabled, the day is shown in red.

Question 2

Can staff pick up shifts themselves?

Accepted Answer

Yes. Open shifts are sent to eligible staff, claimed in the app and approved by you.

Question 3

Can each home have its own rules?

Accepted Answer

Yes. The rota's rules are set once for the company and tuned for each home, including claim, swap and drop rules and notice periods.

Question 4

Which payroll systems does it work with?

Accepted Answer

The payroll report exports as CSV or XLSX, including a Moneysoft-format report, in your own pay pattern.

Question 5

What hardware do we need?

Accepted Answer

None needs to be bought. Managers use the web dashboard, staff use their own phones, and the clock-in terminal is any Android tablet on the wall.

Question 6

Is there a setup fee or a contract?

Accepted Answer

There is no setup fee. Contracts are monthly rolling with 30 days' notice, and setup, data import and live training are included.

Question 7

Do we have to build the onboarding from scratch?

Accepted Answer

No. Every company starts with the standard template (application, right to work, DBS, references, training certificates and professional registration) and reshapes it: steps, fields, and an expiry date and reminder lead time for each document.

Question 8

Can new starters complete onboarding themselves?

Accepted Answer

Yes. Add the person and select Onboard. They set a password from the link and complete the steps from their own phone, scanning each document into their record.

Question 9

What happens if a document is wrong?

Accepted Answer

HR requests a correction on that field. The new starter is notified in the app and re-submits only the item flagged.

Question 10

How do we know when documents are about to expire?

Accepted Answer

Every document carries its own reminder lead time, 30, 60 or 90 days as you choose. Managers with the document permission receive an email at that point, the document shows on the home dashboard, and the member of staff sees it under Needs you in the app.

Question 11

Does CareHR manage training?

Accepted Answer

It tracks training certificates. First aid, fire safety, moving and handling, food hygiene and professional registration are steps in the same matrix, each with an expiry date and reminder. It does not deliver courses.

Question 12

How are policies acknowledged?

Accepted Answer

Policies are issued with versioned acknowledgement. Staff read and acknowledge them in the app, and a report shows who has read the latest version, with names and times.

Question 13

Who can give kudos, and what is recorded?

Accepted Answer

Any member of staff, from the Directory in the app or from the dashboard. There are five types — congratulations, star, thank you, work anniversary and employee of the month — and up to four values can be tagged against each one, from twelve fixed values plus a value of your own.

Question 14

Does AI write the thank-you?

Accepted Answer

AI suggests the wording of a kudos or a post, and improves what has already been written. The words remain yours to edit, and nothing is posted until the person posts it.

Question 15

How are the monthly champions decided?

Accepted Answer

Points are counted at report time, two for employee of the month and one for every other type. The champions are the previous month's top three givers and top three recipients, shown with the leaderboard on the app home screen.

Question 16

How do we know a priority post has been read?

Accepted Answer

Marking a post priority makes acknowledgement compulsory. Staff acknowledge it in the app, and the acknowledgement report shows how many of the audience have acknowledged it and who they are. That report exports as CSV.

Question 17

What can a post carry?

Accepted Answer

Text, up to ten photographs, an uploaded video and YouTube or Vimeo links shown in the feed. Every post carries a like and comments, can be pinned, and is addressed to the company, one home, one team or one person. Posts publish immediately.

Question 18

What does CareKudos cost, and is it included in anything?

Accepted Answer

CareKudos is £89 a month per home, with every staff member included, on a monthly rolling contract with no setup fee. It is also included in CareHR at £6 per bed per month and in the People Management Platform at £10 per bed per month.

Question 19

Are the answers really anonymous?

Accepted Answer

Responses are anonymous to the home: the home never sees who said what. The responses list shows the role that answered and its status, and nothing else. Respondent details are held by Care Centre for platform tracking and reporting only, and are not shared with the care home. The same applies to pulse.

Question 20

How do people receive the survey?

Accepted Answer

Every survey has one shared link, its own QR code and an A5 poster in five styles for the lounge and the staff room. Email invitations are scheduled from your staff list or a pasted list of family addresses, and a reminder goes only to people who started the survey and did not finish it. Staff open the survey in their phone’s browser from the app’s Needs you row. Between surveys, pulse asks one short question at the clock-out terminal or in the app.

Question 21

Do we have to write the questions ourselves?

Accepted Answer

No. Start from scratch, copy a survey you have already run, choose one of the templates, or describe what you want to know and AI drafts the questions. Every drafted question can be kept, reworded or deleted before the survey opens, and questions can be ratings, scales, multiple choice or free-text comments.

Question 22

What does the AI report give us?

Accepted Answer

Sentiment is scored on every answer as it lands, and closing the survey writes the report: the summary, six categories with their scores, where leadership and frontline answers differ, the quotations behind them and the recommendations. Resident surveys are reported with resident and family answers side by side, and red flags are shown first. The report can be compared with the previous survey in the same home.

Question 23

Does AI write the action plan?

Accepted Answer

No. Closing a survey opens the plan and every line is typed by a person: You said, We said, We did, This happened, by whom and by when. The owner is emailed each week while an outcome is past its target date, and the whole plan downloads as a PDF. Responses export as CSV and the report prints to PDF.

Question 24

What does CareSurvey cost, and is it included in anything?

Accepted Answer

CareSurvey is £89 a month per home, with every staff member included, on a monthly rolling contract with no setup fee, and £10 of AI credits each month with no rollover that you can top up at any time. It is also included in CareHR at £6 per bed per month and in the People Management Platform at £10 per bed per month.

FAQs

CareRota™ FAQs

CareHR™ FAQs

CareKudos™ FAQs

CareSurvey™ FAQs

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