Platform › Products CareChat™

    Team chat, inside the company app.

    Groups for a home, a team or a shift, on a work login. Work conversations stay off personal phones.

    Create a group for a home, a team or a shift, and add people to it as the team changes. It works the way your staff already message: tag a colleague, reply to a message, send a photograph, react to one and see how many have seen it. Every message is a push notification on a work login, and the group belongs to the home.

    InPlatform£89 a month per home
    Nights · Kingswood
    7 members
    Isla added this week
    Danny replied
    I can. Swap my Sunday early?Nights · Kingswood · 20:16Seen by 6
    In daily use atEsmere GardensShipston LodgeBanbury HeightsThe Julie Richardson Nursing Home

    01 · Groups

    A group for a home, a team or a shift.

    CareChat is group chat. A group is created and named for a home, a wing, a shift or a team, and people are added to it as the team changes. It lives in the staff app, on a work login. Nothing else needs to be set up.

    The Chat Tab in the Staff AppThe groups a person is in are listed on one screen, each with its last message under it.
    Add People as the Team ChangesOpen the group, see who is in it and add a colleague from your own staff list. There is no number to pass round.
    02 · Tag, reply and photos

    It works the way your team already messages.

    Tag a colleague so the message is plainly for them, reply to a message and your answer carries the message it answers, and send a photograph when it is quicker than typing. Messages carry text and photographs, and nothing else.

    Reply to a MessageA reply carries the message it answers above it, so a conversation held across a busy shift still reads in order. A photograph goes into the group as it is — the new poster for the staff room, without a walk to find someone.
    Tag Someone in the MessageTag a colleague inside the message, so it is addressed to them without leaving the group.
    03 · React and see

    React, and see how many have seen it.

    A reaction answers without another message, and a seen count tells the sender how much of the group has read it. It is a number, never a tick against somebody's name.

    React Instead of ReplyingA reaction says it is read and agreed, and saves the group four more messages saying the same thing.
    A Count, Not a NameThe message carries how many people have seen it. Nobody is marked as having read or ignored it. The sender knows the message reached the shift without having to ask anybody whether they got it.
    04 · Push, on a work login

    Every message is a push, on a work login.

    Every new message reaches the people in the group as a notification on the staff app they already use for the rota and their hours. No personal numbers are shared, and the group belongs to the home rather than to anybody's phone.

    The Group Belongs to the HomeThe home owns the group, not the person who started it, and it is not held on anyone's personal phone.
    A Push for Every MessageThe message arrives on the phones of the people in the group, through the staff app on iOS and Android. The conversation is not on a personal number and not in a personal messaging app.

    The film · 0:59

    This is a message.

    A short film explaining how a group is made, how a message is tagged, answered, reacted to and seen, and why the conversation belongs at work. Captions are on the film.

    85%
    reduction in shift gapswithin six weeks
    2x
    increase in staff sentimentpositive mood scores
    Read the storyMore case studies
    The dining room at Esmere Gardens

    Moreton-in-Marsh, Gloucestershire70 residentsResidential, nursing and respite

    • Group chatGroup chat within the company app, so work conversations are kept off personal phones.
    • Groups for a home, a team or a shiftCreate a group, name it, and add members to it as the team changes.
    • PhotographsMessages carry text and photographs.
    • Push for every messageA push notification is sent for every new message to the people in the group.
    • Company-owned, on a work loginNo personal numbers are shared, and every conversation takes place in the company app on a work login.
    • Staff appOn iOS and Android, with chat included for every staff member at no extra cost. Managers use the same app.
    • Quick to startThere is nothing to install, no hardware to buy and no setup fee; it runs on your staff's own phones.
    • Training includedWe set up your homes, import your staff records and train your managers and staff live, at no cost.
    • Support includedA UK team focused on the care sector, on in-app chat and email, with no support tiers or additional fees.
    CareChat™
    £89 a month per home

    Available on its own, and included in the Platform.

    Or the Platform for £10 per bed. CareChat is included in the People Management Platform, beside every other module. See pricing

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    Last reviewed September 2026 · Based on publicly available documentation and pricing.

    Is CareChat group chat?

    Yes. CareChat is group chat inside the company app. A group is created and named for a home, a wing, a shift or a team, and the conversation belongs to the home rather than to the person who started it.

    How do people join a group?

    The group is opened in the app, its members are listed, and a colleague is added from your own staff list. Members are added as the team changes, so there is no number to pass round and nothing for a new starter to be invited to.

    Can people send photographs?

    Yes. Messages carry text and photographs. A colleague can be tagged inside a message, a reply carries the message it answers, and a reaction sits under a message with the number of people who gave it. There is no video, no calls, no voice notes and no file sharing in chat.

    Are staff notified of a new message?

    Yes. A push notification is sent for every new message to the people in the group, through the staff app on iOS and Android. The message also carries a count of how many people have seen it — a number, never a tick against somebody’s name.

    Do staff use their own numbers?

    No. Every conversation takes place in the company app on a work login, so no personal numbers are shared and work conversations stay off personal phones. Chat is in the staff app; there is no chat screen on the dashboard.

    What does CareChat cost, and is it included in anything?

    CareChat is £89 a month per home, with every staff member included, on a monthly rolling contract with no setup fee. It is also included in the People Management Platform at £10 per bed per month.

    Your standards, in every home.

    Book a demonstration to see CareChat working with your own homes and teams.

    See pricing