Staff about their work, residents and families about the care. Anonymous to the home, with an AI report and an action plan you own.
Build a survey from a template, copy last year's or describe what you want to know and AI drafts the questions. Share it as a QR poster or a scheduled email invitation. AI scores the sentiment and writes the report, and closing the survey opens the plan that records what you did about it.
Staff are asked about their work and residents and their families are asked about the care, from the same screen and on the same footing. Responses are anonymous: the home never sees who said what. Describe what you want to know and AI drafts the questions.
Sentiment is scored on every answer as it lands. At close, the report gives the summary, six categories with their scores, where leadership and frontline differ, the quotations behind them and what to do next. Where families score a topic well below the residents, the report says so before you have to look for it.
Closing a survey opens the plan. Every concern becomes a line — You said, We said, We did, This happened, by whom and by when — and every line is typed by a person, not generated.
Pulse asks a single question at the clock-out terminal or in the staff app, daily or weekly, one question per period in turn. It is reported by role, over time, and as red flags for managers.
The film · 2:47
A short film explaining how the two surveys are built and shared, what the report says when they close, and what the action plan records. Captions are on the film.
Moreton-in-Marsh, Gloucestershire70 residentsResidential, nursing and respite
Available on its own, and included in CareHR and the Platform.
Last reviewed September 2026 · Based on publicly available documentation and pricing.
Responses are anonymous to the home: the home never sees who said what. The responses list shows the role that answered and its status, and nothing else. Respondent details are held by Care Centre for platform tracking and reporting only, and are not shared with the care home. The same applies to pulse.
Every survey has one shared link, its own QR code and an A5 poster in five styles for the lounge and the staff room. Email invitations are scheduled from your staff list or a pasted list of family addresses, and a reminder goes only to people who started the survey and did not finish it. Staff open the survey in their phone’s browser from the app’s Needs you row. Between surveys, pulse asks one short question at the clock-out terminal or in the app.
No. Start from scratch, copy a survey you have already run, choose one of the templates, or describe what you want to know and AI drafts the questions. Every drafted question can be kept, reworded or deleted before the survey opens, and questions can be ratings, scales, multiple choice or free-text comments.
Sentiment is scored on every answer as it lands, and closing the survey writes the report: the summary, six categories with their scores, where leadership and frontline answers differ, the quotations behind them and the recommendations. Resident surveys are reported with resident and family answers side by side, and red flags are shown first. The report can be compared with the previous survey in the same home.
No. Closing a survey opens the plan and every line is typed by a person: You said, We said, We did, This happened, by whom and by when. The owner is emailed each week while an outcome is past its target date, and the whole plan downloads as a PDF. Responses export as CSV and the report prints to PDF.
CareSurvey is £89 a month per home, with every staff member included, on a monthly rolling contract with no setup fee, and £10 of AI credits each month with no rollover that you can top up at any time. It is also included in CareHR at £6 per bed per month and in the People Management Platform at £10 per bed per month.
Book a demonstration to see CareSurvey working with your own homes and teams.
