Customer story: Shipston Lodge

The challenge

Like many care homes, the management team was spending too much time on administrative tasks that should have been straightforward.

The team faced daily challenges with:

• Manually building rotas and checking for conflicts
• Cross-referencing who was actually on shift with who was meant to be
• Chasing late arrivals or missed clock-ins
• Manually adjusting payroll based on paper timesheets
• Struggling to balance shifts within budget whilst maintaining safe skill mix

"We wanted complete visibility of who's in, who's late, and what that's costing us — without needing five systems or spreadsheets."

The solution

Shipston Lodge now uses CareCentre.io's Rota + Time & Attendance tools to streamline operations end-to-end. The integrated approach means everything works together seamlessly.

"CareCentre.io lets us run our rota, payroll, and time tracking the way we always wished we could — fast, clear, and accurate."

Here's what they gained:

The traffic-light attendance system has been particularly transformational, giving managers instant visibility of who's on shift, who's running late, and who hasn't arrived — all in real-time.

"The traffic light system has been a game-changer — we know in real-time who's in, late, or missing. No more guesswork."

The impact on daily operations has been transformational. The Deputy Manager shared:

"Rota planning used to be hours of back-and-forth. Now it's a 15-minute task — with zero surprises at payroll."

Smart staffing with budget confidence

CareCentre.io gives Shipston Lodge full control over rota, time, and payroll — all in one place. Their team can now:

What's next for Shipston Lodge

Shipston Lodge plans to roll out automated training compliance alerts and shift pattern analytics to further optimise rota design and staff wellbeing.

The success with CareCentre.io has given them confidence to continue expanding their digital capabilities whilst maintaining the high standards of care that define their reputation.