100% of new starters onboarded digitally.

The Julie Richardson Nursing Home is a family-led home in the heart of Banbury, and one of the four homes in the Taylor & Taylor Care Home Group, providing round-the-clock, nurse-led care. With a reputation for warmth and clinical excellence, its leadership believes that outstanding care depends on a well-supported team. As the home grew, keeping HR, culture and daily communication aligned became harder.

Even with a dedicated and stable team, the home faced growing people-related challenges that put its culture of care under pressure:

• Manual HR administration slowed onboarding and kept training records out of date
• New starters had inconsistent induction experiences
• Good work often went unrecognised, or did not reach the wider team
• There was no structured way to measure morale or gather feedback
• Communication across shifts and roles was fragmented, and messages were missed

The home introduced CareHR™, CareKudos™ and CareChat™ together, with pulse questions from CareSurvey™, so that onboarding, recognition and communication run in the same staff app.

• CareHR

  New starters complete the standard onboarding from their own phone, scanning each document into the record. Right to work, DBS and training certificates are tracked in the compliance matrix, each with its own expiry date and a reminder to managers at the lead time the home sets.

• CareKudos

  Staff thank colleagues from their phone and tag the values shown. One feed for the home carries news, events, polls and priority posts that everyone must acknowledge.

• CareChat and CareSurvey pulse

  Group chat inside the staff app, with groups for the home, a team or a shift, and no personal numbers shared. A short pulse question, anonymous to the home, is answered in the app or at the clock-out terminal, and the AI pulse report shows role analysis, trend and red flags.

The home is exploring how to use anonymous pulse questions to hear staff concerns that might not otherwise be raised.

With Care Centre, the home now has consistent onboarding, a regular measure of how staff feel, recognition the whole home can see, and one place for team communication across shifts.